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Summary AI for Customer Success

Increase revenue & decrease churn from existing clients

Summary AI is your perfect partner for sales meetings. Record all your client’s needs, pain points and the smallest details so you can follow-up perfectly on every client meeting. Close sales deals effortlessly and focus on why really matters: hitting your sales targets.

use summary ai for customer success

3,000+ sales teams use Summary AI to record client’s meetings on Teams, Zoom & Google Meet.

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Delight your customers & keep the perfect notes in your CRM with our AI-Powered note-taking app.

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How to keep your clients happy

after every meeting, with Summary AI

Step 1

Invite the AI Meeting Agent to your customer success meetings

You can sync the Meeting Agent with your Google or Outlook calendars so it’s automatically joining every customer success call with clients.

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Smartphone displaying a meeting summary titled “Project Progress & Next Steps” with a checked task for John to email Eva, bullet lists under Marketing Deadlines and Product Launches, and callout badges reading Action Items, Overview, Next Steps, and and more!

Step 2

Record a meeting, transcribe, and get perfect summaries

Once the AI Meeting Agent joins the call, it will automatically record the meeting, transcribe it and deliver a perfect summary, highlighting every cross-selling and up-selling opportunity or churn request from current customers.

Step 3

Ask any questions
to AI Chat about
your meeting notes

You have more questions? We’ve got you! Head to the AI Chat on your summary and ask any question related to the recording.

Smartphone showing AI chat: the app asks, “Hi! What can I answer about your audio?” The user asks, “What were the key point discussed in the meeting?” The AI replies with a numbered list of three key points about marketing file deadlines, design team materials, and launch dates.

More Features

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Sales

Record meetings from new customers and keep track of client’s needs, concerns or priorities to buy your service or product.
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Consulting

Keep track of client strategy sessions, stakeholder interviews, or workshops and focus on listening and problem-solving.

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Media & Podcasting

Easily create Reels or YouTube Shorts, repurpose content into blog posts or newsletters and increases reach across channels.

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Education

Save time on reading dense academic materials, quickly compare multiple sources, write literature reviews or prepare for your exams.

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Personal

Record personal conversations, summarize your favorite YouTube videos or generate action points for your side hustle.

Integrations

Summary AI syncs with the main professional tools used by 90% of sales professionals worldwide.

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meet integration
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User testimonials

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Rated 4.9 out of 5 from +16,000 reviews

“As a CX professional, I need to stay on top of every client conversation. Summary AI automatically records, transcribes, and summarizes my meetings, so I never miss important details or follow-ups. It’s helped me resolve issues faster, improve renewals, and deliver a smoother experience for every customer.”

Melissa Carter, Customer Success Lead at NovaCRM
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Summary AI Learning Hub

Expert advice, tips & how to guides about transcriptions, summaries and productivity. 
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Summary AI for Customer Success FAQs

How can Summary AI help Customer Success teams manage client meetings?
Summary AI automatically records, transcribes, and summarizes customer meetings, capturing key insights, pain points, and next steps. This allows Customer Success Managers to focus on the conversation instead of taking notes and ensures no action item is missed during follow-ups.

Summary AI captures your audio, transcribes it into text, and then generates a succinct summary, all of which can be customized according to your needs.

Summary AI captures your audio, transcribes it into text, and then generates a succinct summary, all of which can be customized according to your needs.

Summary AI captures your audio, transcribes it into text, and then generates a succinct summary, all of which can be customized according to your needs.

Summary AI captures your audio, transcribes it into text, and then generates a succinct summary, all of which can be customized according to your needs.

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For Desktop

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Use Summary AI on your favorite browser.

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For Mobile

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